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Hi!
I have this website hosted on InMotion Hosting. To make changes on the website, I use Boldgrid. Yesterday and today, I have been trying to change my password. When I get the email to change the password, I click on the link and it says to type in a new password. I am not able to do so either on my Mac ( a few years old) or my iPad (bought last year). Any ideas? PS Your form tells me my email, which is valid (people have been sending me emails all day) is NOT valid. So, I used one that is not on file with you.
Hi Catherine,
Sorry to hear about the problems updating your password, we will do everything we can to help you restore access to your website!
If the password reset form is not working as expected then there are some alternative methods you can use change that information. We have a guide in our support center that demonstrates 5 different ways you can update the password associated with your WordPress administrator account, and hopefully one of the alternative methods will help you get back into your dashboard.
Once you are logged into your website I recommend running any available theme updates to see if that helps fix the issue with the password reset form on your website. There was a bug present in some older versions of our themes that was preventing the input field on the password reset form from loading properly, and if you have any theme updates available then this is likely the source of the issue you are seeing.
Hopefully this allows you to get your password updated as expected and please let us know if you have any other questions for us!
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