Cannot download back ups to my local machine

Hi Steve-

I’m sorry to hear about the error downloading your backups to your local machine.

The most common cause of this issue is something blocking your access to admin-ajax.php, which can be caused by a security plugin or sometimes even your server’s Web Application Firewall, such as mod_security.

Try temporarily disabling any security plugins you might be running and see if you’re able to download your backups that way. If that works, let us know which plugin you disabled so we can test out some permanent fixes for you.

If that doesn’t work for you, we can find out some more information if you’re able to follow the steps in this video:

If you’re in a rush to download your backups, you can also accomplish this via FTP, or your web host’s file manager tool. Your backups will be located in your home directory, in a directory called boldgrid_backup.