Hello Rick-
Thanks for reaching out, I’m sorry to hear about the trouble logging in. I believe the “Welcome Letter” you mentioned is from your WordPress web host, InMotion Hosting. Their support team may be able to help you with the issue you’re experiencing there.
If you’re also having trouble logging into your WordPress website, we have a detailed guide with 5 different ways you can reset your WordPress Password. InMotion Hosting’s support can assist you with that as well, if you’re having trouble performing a password reset.