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Greetings,
I have had SO MANY problems hiring third party free lancers to set up and manage my website. I have tried four different people and none of them worked. Now, it appears that that last one has hijacked my WP admin panel Boldgrid account. I cannot access BoldGrid from ANY of my emails. I cannot reset password because it doesn’t find any of my emails as registered account when I bought the software.
HELP please… how can I access the BoldGrid account that I paid for some time ago?
I am sorry to hear that there are some problems accessing your website and our team will do everything we can to help!
If none of your email addresses are working for the login then the best way to restore your access to modify the login information directly in your website’s database. We have a guide in our support center the demonstrates some alternative methods to restore the login information for your website.
If you are uncomfortable making any of the necessary changes on your own then I recommend reaching out to your hosting provider for additional assistance. They will have all of the access necessary to your web server to make these changes on your behalf.
I hope that you are able to get your access restored soon and please let us know if there is anything else that we can do to help!
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