- Posts
I installed and updated Jetpack. The site now renders when I go to the URL. However, I can’t get to the dashboard. Whenever I get to any of the Active or Staged pages and then try to navigate to the Dashboard or click on Configure or Edit, the newly rendered page says:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Also the Home page says: Jetpack’s Carousel has been disabled, because another plugin or your theme is overriding the[gallery]
shortcode.
Hello pmicznik,
Thank you for your question about using Jetpack with BoldGrid. Please keep in mind that other extensions may cause adverse effects when using BoldGrid. What error are you seeing in the error logs?
Gratefully,
Casey B.
Hi Casey,
Thank you so much for responding!
I can’t get to error logs as I can’t get to the dashboard. If I could figure it out, I would uninstall and reinstall WordPress… but I can’t get there.
Hello pmicznik,
The error logs are not in the WordPress dashboard itself. They can be accessed through your hosting dashboard. You will need to locate the error logs in the file manager of the hosting control panel.
You can also disable plugins within the plugins folder by renaming them. You can test by renaming them one by one and testing the site. If it is still broken, name the plugin back and then rename the next one. Once the site works, you will know the last plugin you renamed was causing an issue and can leave it disabled.
Kindest Regards,S
Scott M
- The topic ‘Can’t Get to Dashboard After Updating Jetpack’ is closed to new replies.
