Can’t login to my Cloud WordPress

Posted on August 24, 2022 by

Tagged: Account

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August 22, 2022 at 11:50 am #56191

Wiliam John Maddison
Guest

Hi

I am unable to login to my account – I get the message that no account with my email exists.
I last paid my subscription on 8th December 2021 (i have a copy of your invoice) so I should have access to my WordPress Cloud account until 8th Dec 2022.
I can’t access support because I can’t login! I have tried several browsers and emptied my cache.

August 22, 2022 at 11:55 am #56201
Jesse Owens
Keymaster
Hello Wiliam-

Thanks for reaching out, we’ll definitely make sure you can get into your Cloud WordPress account.

I couldn’t find an account with the email address you provided in this question, but I did dig into invoices from that date and I was able to find another email address that should work. Since this is a public forum, I’ll obfuscate it, but hopefully you’ll recognize it:
```
j******7@v*********a.com
```
If you have any more trouble, send an email to our premium support address (support @ boldgrid.com) and we’ll be able to give you more details.
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