[Marc]

Hello,

We can’t pay with credit card or Paypal for the Pro version of w3totalcache.
Could you help us please ?
We need it for our website.

Thanks in advance.

Best Regards,

[Marko Vasiljevic]

Hello Marc,

Thank you for reaching out and I am happy to help!
Just to confirm, I am seeing 3 unsuccessful transactions for the W3 Total Cache Pro from N Lorenz with the same email address. Can you please confirm this is the transaction you are referring to?
If this is the case, what I am seeing in our system is that the payment was declined with the message:

The customer’s bank has declined their card. The customer will need to contact their bank to learn the cause.

have you tried reaching out to your bank to learn the cause of why this transaction was declined?

Thanks!

[Marc]

Hello,

I retry with an another credit card and it doesn’t work. My two cards and my paypal work well in other site. Do you have a another payment plateform to have the PRO version ? We really need it to optimize our website. Can I pay you in your Paypal account directly ?

Thanks in advance.

Best Regards

[Marko Vasiljevic]

Hello Marc,

Thank you for your feedback.
We are still getting the same message and that is that the transaction was declined by your bank
If you have PayPal you can use PayPal to purchase the W3 Total Cache

Let me know if this helps!
Thanks!

[Marc]

Hello Marko,

I retry with my Paypal and with another Credit Card and it doesn’t work.
I try with an another mail address too.
Nothing works.

Could you help us please ?
We need the premium version to optimize our website load.

Do you have another payment method ?
Or can we transfer directly with Paypal to an e-mail adress ?
We try with 3 credits cards and with one Paypal account and nothing works.

Thanks in advance for your help.

Best regards,

[Marko Vasiljevic]

Hello Marc,

Can you please share where are you trying to purchase from?

Thanks!

[Marc]

Hello Marko,

I retry this day and it doesn’t work.
I use the link on your website and I try with the button upgrade on plugin.

https://www.w3-edge.com/checkout-standalone-1/

I call my bank and they said they don’t receive any order from you.

I think you have a problem with your payment plateform.

Thanks in advance.

[Author]

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