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Good Day,
I’m trying to do a manual backup of my site – I’ve tried clicking the ‘backup now’ button but it does nothing. I’ve only just enabled the nightly backups as well so not certain that backup works in general.
Suggestions?
Hi Renee-
The first thing to check out is your logs to see if we can spot any errors. Navigate to Total Upkeep > Tools > Logs and check out your most recent log. If possible, copy and paste it in a reply here.
Since you’ve described hitting the button and nothing happening, I also think it’d be worthwhile to check out your browser console for any errors that happen when you’re trying to create a manual backup. This would let us know if there were another plugin interfering with Total Upkeep. Here’s instructions on how to use your browser console:
Once you have your console up, try again to create a backup and let us know if you see any errors there. If this turns out to be the issue, I bet your scheduled backups will still succeed, but we’ll want to double-check why the issue is happening and get it fixed for you.
Hi Jesse
Thanks for the response.
Yes, nightly backups are happening. However, as with the manual backup button, it appears when I click on logs, it does nothing.
I am unable to see where I can attach a post – the email response I received suggests not to respond to email…and other than providing a link there is no option for attachment in this forum. However, I have copy/pasted as pretty as it is 😀
jquery.tools.min.js?ver=5.5:15 Uncaught TypeError: Cannot read property 'msie' of undefined at jquery.tools.min.js?ver=5.5:15 at jquery.tools.min.js?ver=5.5:15 (anonymous) @ jquery.tools.min.js?ver=5.5:15 (anonymous) @ jquery.tools.min.js?ver=5.5:15 wp-color-picker-alpha.js?ver=5.5:24 Uncaught ReferenceError: wpColorPickerL10n is not defined at wp-color-picker-alpha.js?ver=5.5:24 at wp-color-picker-alpha.js?ver=5.5:493 (anonymous) @ wp-color-picker-alpha.js?ver=5.5:24 (anonymous) @ wp-color-picker-alpha.js?ver=5.5:493 dttheme.admin.js?ver=5.5:393 Uncaught TypeError: jQuery(...).live is not a function at Object.menuRemove (dttheme.admin.js?ver=5.5:393) at Object.init (dttheme.admin.js?ver=5.5:22) at HTMLDocument. (dttheme.admin.js?ver=5.5:1162) at i (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:2) at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:2) at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:2) load-scripts.php?c=0&load[chunk_0]=hoverIntent,common,hoverintent-js,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,svg-painter,heart&load[chunk_1]=beat,wp-auth-check,jquery-ui-progressbar,jquery-effects-core,jquery-effects-bounce,thickbox,underscore,shortcode,backbone,wp-uti&load[chunk_2]=l,wp-backbone,media-models,wp-plupload&ver=5.5:299 Uncaught TypeError: Cannot read property 'hasClass' of undefined at HTMLDocument. (load-scripts.php?c=0&load[chunk_0]=hoverIntent,common,hoverintent-js,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,svg-painter,heart&load[chunk_1]=beat,wp-auth-check,jquery-ui-progressbar,jquery-effects-core,jquery-effects-bounce,thickbox,underscore,shortcode,backbone,wp-uti&load[chunk_2]=l,wp-backbone,media-models,wp-plupload&ver=5.5:299) at HTMLDocument.dispatch (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:3) at HTMLDocument.r.handle (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:3) at Object.trigger (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:3) at HTMLDocument. (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:3) at Function.each (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:2) at n.fn.init.each (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:2) at n.fn.init.trigger (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:3) at Object. (load-scripts.php?c=0&load[chunk_0]=hoverIntent,common,hoverintent-js,admin-bar,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,svg-painter,heart&load[chunk_1]=beat,wp-auth-check,jquery-ui-progressbar,jquery-effects-core,jquery-effects-bounce,thickbox,underscore,shortcode,backbone,wp-uti&load[chunk_2]=l,wp-backbone,media-models,wp-plupload&ver=5.5:297) at i (load-scripts.php?c=0&load[chunk_0]=jquery,utils&ver=5.5:2)
There are some jscript errors, which appear to be related to the theme I’m using…I need to deactivate/delete and then load the latest update for the theme according to the theme developer, however if I can’t get to the backups if something goes sideways…
Thank you
Hi Renee-
It looks like your theme may have been affected by the jQuery Migrate issues that occurred after WordPress 5.5 was released.
I believe you’ll have luck if you install and activate the jQuery Migrate Helper plugin so that you’ll at least be able to use backups while you’re updating your theme.
Thank you! That worked!
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