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  • #79493
    Ed
    Guest

    Hey BoldGrid Friends!

    On my site, the editor page has switched to code. I do not have the option (like I once did) to switch back from “text” to “visual” button on the Edit Page view. I have signed out, and signed back in. I have updated. Still now, it is all code. That defeats why I use BoldGrid. Can you assist?

    Thanks

    Ed Wesley

    #79604
    Brandon C
    Keymaster

    Hi Ed,

    Thanks for reaching out with your BoldGrid Post and Page Builder for WordPress questions!

    I’m sorry you’re having trouble switching from the text editor to the visual editor in Post and Page Builder. The first thing I’d recommend is making sure that your WordPress Core and Post and Page Builder plugins are all up to date.

    In order to better assist you’d we need some additional information:

    – Can you pinpoint exactly when you noticed this error and how long it’s been occurring?

    – Could you also try clearing any cache associated with your website including browser cache and any server side cache.

    – Have you tried pulling up your Post and Page Builder in a separate web browser application or incognito page?

    – Could you have possibly changed your preferred editor to a different page editor?

    – If you could send us a screenshot of your editor page we can inspect it and see if we can determine the issue, it would also be a great help if you could inspect the browser console for any error messages that might be present.

    Thanks Ed, we hope to hear from you soon!

Viewing 2 posts - 1 through 2 (of 2 total)
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