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Hi there, I have a client who’s previous website developer used your theme. They no longer have access to their account with your service. Can you help us gain access?
Their website url
https://rootsandleaveskava.com/Thank you.
Hi Eric,
Thanks for reaching out I’m happy to answer your questions! In order for your client to log into their BoldGrid Central account they simply need to reset their BoldGrid Central password.
Once you guys regain access to your BoldGrid Central account you’ll be able to re-download all of your BoldGrid related plugins and themes and view your license keys.
I hope this helps.
The client does not know their access information. They no longer are in touch with their original website developer.
The client no longer has access to their original website developer.
Thanks Erick,
If they can receive mail at the email address they used to reach out in their original thread they can reset their BoldGrid Central password here.
Otherwise, I’d advise you to reach out to support@boldgrid.com directly via email for further assistance. This forum is public facing and mainly for technical issues.
I hope you are able to get this resolved quickly!
- The topic ‘Client needs to gain access to their BoldGrid Central account’ is closed to new replies.
