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Hi,
I’ve been getting a lot of StackPath verification prompts recently and today I’m just getting a lot of ‘Access Denied’ despite
filling the checks in properly.Any help would be appreciated!
Thanks.
Hi Toby-
Thanks for letting us know! I’ve forwarded your IP address to our Cloud WordPress security team so that they can investigate and hopefully resolve the issue.
Here are a couple things you can try in the meantime.
First, try switching to a different browser (e.g. Chrome if you’re using Firefox or Safari or vice-versa).
Second, try disabling any browser extensions that might be running. Sometimes these can trick the Firewall into thinking that malicious activity is occurring.
I’ll update you here when I hear back from the security team about what might be causing the blocks for you.
Hi Jesse,
Tried both of those suggestions and it still popped up intermittently. Also tried logging in on another device and had someone else login on theirs and they found they were getting a lot of captcha checks too.
Any luck from the security team?
(I’m getting a lot of 504’s and 502’s today too)
Hi Toby!
I checked with our Security team and they reported a number of suspicious incidents recorded for your IP address, primarily attempts that appear to make requests on random URLs to discover the application structure and hidden directories.
They were able to make some modifications to the security settings on the Cloud WordPress server, and hopefully these changes help mitigate the amount of challenge requests you are receiving.
Our team was also able to address the 502 and 504 errors coming from the Cloud WordPress server and services should be functioning normally again.
Please let us know if there is anything else that we can do to help!
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