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  • #28571
    Jeremy Shultz
    Guest

    All of a sudden I am getting an error on my WordPress site and can’t even access the file manager.

    THE LOCATION YOU REQUESTED IS EXPERIENCING ISSUES. The Cloud WordPress you’re requesting is experiencing issues. There may have been a misconfiguration in the website. You can login to BoldGrid Central to create or manage any Cloud WordPress accounts.

    I’ve been doing a lot of work on this and want to at least get a copy of the site if I have to start over. Can someone please help?

    #28596
    Jesse Owens
    Keymaster

    Hi Jeremy-

    I checked out the Cloud WordPress installation you referenced, and it looks like a fatal error involving the plugin gravity-pdf-development was causing the issue. Our System Admin team deactivated that plugin for you.

    If you’re actively developing your site, I definitely recommend making regular backups to be safe.

    All of that being said, the fatal error with the plugin should not have caused your File Manager to fail as well, so I’ve filed a bug report on that for you, and our developers are working to make sure that doesn’t happen again.

Viewing 2 posts - 1 through 2 (of 2 total)
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