Hi Alycia-
Thanks for reaching out, and thanks for using the Crio WordPress theme for Business.
I can think of a few things to double-check to make sure your Color Palette is being saved and applied to your site.
First, make sure that you click Publish after you’ve chosen your palette in the Customizer.
If it has been published, it’s possible that something went wrong when the CSS was compiling for your new colors. You can force it to recompile by going into your customizer, changing any setting, click Publish, change the setting back, and publish once more.
Finally, it’s possible that your caching plugin needs to be cleared. Look for the Delete Cache control in your top-of-the-screen admin bar while you’re logged in.