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I just started to use Crio Premium, it was working when I first tried it but now I can’t seem to be able to customised it at all. The customizer takes too long to load. Is there any troubleshooting steps I can do to fix this?
Hello Carla-
Thanks for reaching out, and thanks for using the Crio Premium WordPress theme.
The most common thing that causes problems with loading the customizer, either making it take a very long time or never loading at all, is some kind of JavaScript error.
The most common thing that causes JavaScript errors is some kind of conflict with a plugin. Did you recently add any plugins to your website around the same time you noticed the problem?
One troubleshooting step that can help determine what might be causing the issue is to examine your browser’s error console while you try to use the customizer. Here’s a quick video on how to open and examine the error console:
If you can do that, and let us know if you see any errors there, we might be able to help you determine the cause of the problem.
Since you’re a Premium Member, you can also utilize our Premium Support System so we can take a closer look for you as well.
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