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Hi,
At some point, our store failed on our site. After restoring a backup and logging in, I was able to see that WooCommerce was turned off completely.
I re-enabled it and it’s functioning now, but I have an alert on our WordPress Dashboard that says, “Your theme (Crio) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.”
Theme is fully updated, so I’m not sure what the issue is. I see that I have two theme template pages affected:
crio/woocommerce/myaccount/navigation.php version 9.0.0 is out of date. The core version is 9.3.0,
crio/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0,Any insight from anyone?
Thanks!
Hey Scott!
Thanks for reaching out and thank you for using Crio WordPress theme! We have tested and can confirm that some WooCommerce page templates have required updates and these additions will be made soon but you shouldn’t experience any loss in performance or functionality.
As of this time no reports of incompatibility have be made about Crio and WooCommerce but if you’ve noticed any issues please let us know an we’ll address it immediately.
Thanks Scott, you can check back with us here at anytime for updates and please let us know if you have any other questions for us!
Hi,
Thanks for the update. I’m not 100% sure what happened, but I know whatever it was kicked off my store completely, causing us to miss potential orders. Looking forward to getting it rectified soon! Thanks very much.
Scott
Hi Scott,
Thank you for your patience and understanding! We completely understand how important it is for your store to be running smoothly. We’re actively working on the necessary updates for the WooCommerce templates in the Crio theme to ensure compatibility with the latest version.
In the meantime, it’s good to hear that your store is back up and running. I don’t believe the outdated templates caused WooCommerce to fail, this is only a warning (not an error message), and you mentioned you received the warning only after restoring the site and updating your software. If you notice any other issues or another failure does occur in the future please notify us immediately right here in the support forum and we’ll inspect it directly to see if we can determine the actual source of the error.
Thanks Scott!
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