Tagged: Crio, Troubleshooting
- AuthorPosts
- May 22, 2023 at 8:49 am #89146BarryGuest
My site does not work with PHP 8.1 on Dreamhost.com
The Dream host person said this below.
I have deactivated many plugin but it does not help. My site is running on PHP 7.4, but I need to update it to PHP 8.1.
What do I need to do?
Barry[Fri May 19 13:04:04.869819 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: PHP Fatal
error: Uncaught TypeError: json_decode(): Argument #1 ($json) must be of
type string, array given in
/home/vcochsvar/villagechurchofchrist.org/wp-content/themes/crio/inc/boldgrid-theme-framework/includes/class-boldgrid-framework-api.php:1115,
referer: https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.869987 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: Stack
trace:, referer: https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870006 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #0
/home/vcochsvar/villagechurchofchrist.org/wp-content/themes/crio/inc/boldgrid-theme-framework/includes/class-boldgrid-framework-api.php(1115):
json_decode(Array, true), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870023 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #1
/home/vcochsvar/villagechurchofchrist.org/wp-content/themes/crio/inc/boldgrid-theme-framework/includes/class-boldgrid-framework-api.php(1162):
BoldGrid::get_column_widths(Array, ‘default’, ‘header’), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870041 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #2
/home/vcochsvar/villagechurchofchrist.org/wp-content/themes/crio/inc/boldgrid-theme-framework/includes/class-boldgrid-framework-api.php(1414):
BoldGrid::dynamic_layout(Array), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870057 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #3
/home/vcochsvar/villagechurchofchrist.org/wp-content/themes/crio/templates/header/header.php(15):
BoldGrid::dynamic_header(), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870074 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #4
/home/vcochsvar/villagechurchofchrist.org/wp-includes/template.php(785):
require(‘/home/vcochsvar…’), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870090 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #5
/home/vcochsvar/villagechurchofchrist.org/wp-includes/template.php(718):
load_template(‘/home/vcochsvar…’, false, Array), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870106 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #6
/home/vcochsvar/villagechurchofchrist.org/wp-includes/general-template.php(204):
locate_template(Array, true, false, Array), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870122 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #7
/home/vcochsvar/villagechurchofchrist.org/wp-content/themes/crio/base.php(59):
get_template_part(‘templates/heade…’, ”), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870157 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #8
/home/vcochsvar/villagechurchofchrist.org/wp-includes/template-loader.php(106):
include(‘/home/vcochsvar…’), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870175 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #9
/home/vcochsvar/villagechurchofchrist.org/wp-blog-header.php(19):
require_once(‘/home/vcochsvar…’), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870191 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #10
/home/vcochsvar/villagechurchofchrist.org/index.php(17):
require(‘/home/vcochsvar…’), referer:
https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870206 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: #11
{main}, referer: https://villagechurchofchrist.org/2018-bulletins/
[Fri May 19 13:04:04.870221 2023] [fcgid:warn] [pid 405755:tid
3978179720960] [client 114.119.138.59:51685] mod_fcgid: stderr: thrown
in
/home/vcochsvar/villagechurchofchrist.org/wp-content/themes/crio/inc/boldgrid-theme-framework/includes/class-boldgrid-framework-api.php
on line 1115, referer: https://villagechurchofchrist.org/2018-bulletins/This is related to the theme you have in use. In this case, to remedy
this, I have rolled back this site to PHP 7.4 immediately. However, as
you’re now using an unsupported version of PHP, the charge for PHP
Extended Support will be added soon, only if you’re still using PHP 7.4
and below.I recommend checking with BoldGrid if they have more details about this,
or what appears to be issue causing that error.May 22, 2023 at 8:56 am #89430Brandon CKeymasterHi Barry,
Thanks for reaching out, we’ve identified this issue are working to resolve it in our next patch. You are still safe to run PHP 7.4 as it won’t be removed from the platform anytime in the foreseeable future.
We’ll be sure to keep you updated when we get word from our developers on a resolution. You can also reach out via this thread at any time for an update.
Thank you and we do apologize for any inconvenience this may have caused.
June 12, 2023 at 12:11 pm #91355Barry chambersGuestDreamhoster web host will charge me $5 a month if I do not move to PHP 8 before July 16 th.
What theme works with php8 so I can prepare to switch if the Crio theme is not ready in time?June 12, 2023 at 12:13 pm #91724Brandon CKeymasterHi Barry,
I received word from our dev that a patch has gone out that should resolve this error with Crio and PHP 8.1. Could you try reattempting your update now?
Please let us know if you have any further issues.
June 12, 2023 at 8:20 pm #91755BarryGuestHello
I updated my Crio theme and any plug ins that needed it. The system converted to PHP8.1. I looked at my site and the menu still did not work.
I went to the theme page again and found it said it needed another update. I did the second Crio update and my site started to work again as normal.
Thanks BarryJune 12, 2023 at 8:22 pm #91771Brandon CKeymasterHi Barry,
That’s great that you were able to get the site functioning properly again after the update. Please let us know if you experience any further issues and we’ll be sure check them out for you.
Thanks Barry!
July 7, 2023 at 3:15 pm #96694NigelGuestHi Brandon,
My site is also hosted with Dreamhost and I cannot upgrade PHP to version 8.1 from 7.4. If I run the PHP compatibility test on my server, it fails on these items:
Boldgrid backup premium 1.5.9
Boldgrid backup 1.15.6
Crio-premium 1.10.1
Please help as Dreamhost is now charging me $5 per month to run an outdated version of PHP.
Thanks,
NigelJuly 7, 2023 at 3:50 pm #96721Brandon CKeymasterThanks Nigel,
We have our developers looking into it now. We’ll be sure to get back to you with an update as soon as possible.
In the meantime I do have some questions for you:
1.) What method are you taking to update your PHP version?
2.) How exactly is your update failing?
3.) What error message do you receive when the update fails?
4.) Have you updated WordPress to its latest version? (6.2)
Thanks Nigel, we forward to working with you to get this resolved quickly!
July 17, 2023 at 7:40 am #97453NigelGuestHi Brandon,
Sorry for the delay.
1.) What method are you taking to update your PHP version?
Using Dreamhost control panel (manage websites / change PHP version)
2.) How exactly is your update failing?
Above procedure tells me upgrade has failed and reverts to PHP 7.4
3.) What error message do you receive when the update fails?
I use SSH and run wp php-compat –php_version=8.1 which tells me what has failed –
Boldgrid backup premium 1.5.9
Boldgrid backup 1.15.6
crio-premium 1.10.1
wp-mail-smtp 3.8.0
wpforms-lite 1.8.2.24.) Have you updated WordPress to its latest version? (6.2)
Wordpress is 6.2.2
Cheers Brandon.
Nigel
July 17, 2023 at 8:16 am #97650Brandon CKeymasterNo worries Nigel,
I was under the impression that these issues PHP 8.0 had been resolved. I’ll get this new information over to our developers and reach back out to you as soon as possible.
Thanks Nigel
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