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I need to make changes to my WordPress site but the Customizer menu is not working correctly, as described in your Youtube video, starting here: (Customize menu)
The Customizer menu is displaying only one of the options that should be available.
Please look at this 55-second video for a better explanation.
Thank you!
Hello,
Sorry for the problems with adjusting the menu order. Typically, the menus are handled by BoldGrid if you’re using BoldGrid to build your site. However, it doesn’t appear that you have only BoldGrid in use. It looks like a conflict in either plugins or existing theme frameworks. The customization bar indicates that your theme is NOT using BoldGrid, so we cannot control how your menus are being ordered. You can see here in my video (btw- your video was great!) that the BoldGrid interface is a little different:
If you’re using a different editing system than BoldGrid then we cannot assist, sorry. Please make sure that you stick with one system, or there will be conflicts when dealing with issues such as menu manipulation. If you have any further questions or comments, please let us know.
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