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when I try to customize a staged or active theme, many of the documented menus do not appear (like color schemes and fonts) and when I have de-activated Boldgrid so I could try to work on my website in WordPress, the Boldgrid menus remain. This has been going on for probably a year. I just spent over 30 min in online chat with someone who signed onto my WP site and had no idea what was happening. “A bug” he suggested.
WP is up-to-date, Boldgrid is up-to-date. Meanwhile I’ve paid InMotion for this site that I haven’t been able to fix. (I built my site myself years ago, so I do know how to read directions and follow them).
Hello AmyC,
Thanks for submitting a question about the non-appearance of Customizer features. I regret that you have been having trouble with this issue for a year. However, since this is the first time I have encountered the issue, I apologize for asking a routine question, but it would be helpful to know if there are possibly other plugins that could be interfering with BoldGrid. Are there are any other theme-builder or page-builder plugins installed alongside BoldGrid?
Best,
Christopher M.
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