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The customizer page will no longer load on my Crio site. All I get is a blank page with on the left-hand side ‘You are customizing My Site’ and a grayed-out ‘Widgets‘. Nothing else and nothing clickable except the close button.
I have tried it in Chrome, Edge and Brave both in normal mode and Incognito mode to no avail.
I deleted all plugins one-by-one except for Crio Premium and it made no difference.
I am stumped. Any words of wisdom?
Thanks,
Andy
Hi Andy,
Thanks for reaching out and thank you for using Crio WordPress theme! Have you seen any error messages associated with the customizer not loading? You can try inspecting the your browser console for JS error messages, it might reveal something useful. You can copy/paste any error messages you find into the thread here for us to inspect.
A similar issue was brought to our attention in a previous contact and we were able to confirm that the issue seemed to be related to the menus used in the custom header/footer templates.
When you add a menu to a custom page header or footer it needs to be registered to the WordPress menu system and have a menu assigned to it. Each new menu that you include should have a unique name, as in you can’t have two menus registered to the same custom header/footer template that also use the same menu location or it will cause the customizer to break.
To resolve the issue trying moving all custom headers/footers to the trash to see if this resolves your issue. Similar to deactivating plugins but once you find the problematic template you’ll either need to correct the issue in the template or recreate it entirely.
If you ever have any other questions for us in the future please do not hesitate to ask!
Thanks
Elana D.Hi Elana,
No, no error message, just what I wrote in my original question: All I get is a blank page with on the left-hand side ‘You are customizing My Site’ and a grayed-out ‘Widgets‘. Nothing else and nothing clickable except the close button.
The console didn’t give me anything useful but it may help you or someone else:
JQMIGRATE: Migrate is installed, version 3.4.1
trial-47w1499t/:621 [Intervention] Images loaded lazily and replaced with placeholders. Load events are deferred. See https://go.microsoft.com/fwlink/?linkid=2048113
6Tracking Prevention blocked access to storage for <URL>.
trial-47w1499t/:1 Tracking Prevention blocked access to storage for https://secure.gravatar.com/avatar/94a65ca784cfa62eb743a0172758cc4a?s=52&d=mm&r=g.
trial-47w1499t/:1 Tracking Prevention blocked access to storage for https://secure.gravatar.com/avatar/94a65ca784cfa62eb743a0172758cc4a?s=52&d=mm&r=g.
trial-47w1499t/:1 Tracking Prevention blocked access to storage for https://secure.gravatar.com/avatar/94a65ca784cfa62eb743a0172758cc4a?s=52&d=mm&r=g.
trial-47w1499t/:1 Tracking Prevention blocked access to storage for https://secure.gravatar.com/avatar/94a65ca784cfa62eb743a0172758cc4a?s=52&d=mm&r=g.
trial-47w1499t/:1 Tracking Prevention blocked access to storage for https://secure.gravatar.com/avatar/94a65ca784cfa62eb743a0172758cc4a?s=52&d=mm&r=g.
trial-47w1499t/:1 Tracking Prevention blocked access to storage for https://secure.gravatar.com/avatar/94a65ca784cfa62eb743a0172758cc4a?s=52&d=mm&r=g.I deleted the custom header and the issue went away so it was definitely that that was causing the issue.
Thanks for the help with a very strange bug.
Andy
Hello Andy,
Thank you for reaching out to our support team.
I’m glad that worked for you, and it is a weird bug but it happens when you don’t have a registered menu tied to your header or footer. If you can go into that custom header and and give it a name and menu this should resolve the custom header completely.
Thanks
Elana D.
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Viewing 4 posts - 1 through 4 (of 4 total)
