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Hi I am wondering I had added my new site to here and it backed up the database but now when I try to import it says incorrect format
Hi Wesley-
I’m sorry to hear that your Database Import is failing, we’ll be happy to help.
First thing to check, can you reply back with your log? Navigate to Total Upkeep > Tools > Logs and locate the log file with the term restore- that matches the time you attempted to restore your database.
If we can take a look at that log file, that should help us resolve the issue for you.
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