Download to local machine link doesn’t work

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September 11, 2020 at 4:52 pm #26876

George
Guest

Hi:

I just created my first backup, but when I try to click on the “Download to local machine link”, it doesn’t work. It takes me to this page, which appears broken on my site:

https://www.mysite.com/wp-admin/admin-ajax.php

Any reason why?

Thanks,

September 11, 2020 at 4:58 pm #26880

George
Guest

Things I’ve tried so far:

1) Disabled Wordfence’s firewall (didn’t help)

2) Checked webmaster console for errors. When I click on the download link, this is the error it shows in console:

Unchecked runtime.lastError: The message port closed before a response was received.

Thanks,

September 11, 2020 at 5:06 pm #26882
Jesse Owens
Keymaster
Hi George-

Thank you very much for the additional info, I was just writing you to check your error console.

For a little additional information, can you follow the instructions in this video the check the AJAX response and status code?

If you’re in a rush to get your backup file, you can download it using FTP or your host’s File Manager tool, by default it will be stored in your home directory, in a directory called boldgrid_backup
- This reply was modified 4 years, 2 months ago by Jesse Owens.
September 14, 2020 at 12:20 pm #26897

George
Guest

Thanks for the instructions. I followed the video, and the xhr request is successful (200). However, loading the download link in the browser returns a

“might be temporarily down or it may have moved permanently to a new web address”

error.

Clicking the “Download to Local Machine” link also doesn’t work.

September 14, 2020 at 12:46 pm #26925

Jesse Owens
Keymaster

Hi George-

Thanks for the additional info. It’s possible that this could be a plugin conflict, so you might have been on the right track when you disabled your WordFence firewall.

Here’s a few more things we can try.

First, try the Get Download Link option. Click the button to Copy to Clipboard and then paste that link into a new browser window. If it fails, watch your error console and XHR requests when you try it.

Second, try using a different browser. For example, try Firefox if you normally use Chrome.

Third, try enabling the WordPress debug log and checking for any PHP errors there. Here are instructions to enable WordPress Debug.

Finally, if you’re not using any other security plugins that might be blocking your admin-ajax requests, it’s possible that your web host might be using an application firewall like ModSec. Contact your hosting provider or System Admin and ask them to check your Apache and/or NGINX logs for any errors.
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