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Hi, I’ve been trying for 2 days now to access my web pages to edit them, and it just shows the boldgrid logo flashing and nothing else. No matter what page I try, same flashing logo and nothing else! Help please? Cheers Stewart
Sorry to hear about the problems loading the page editor in your dashboard Stewart and we will do everything we can to help you get this working!
The problem you described can be related to a number of things. The first step I recommend is making sure all of your plugins, themes and core files are updated to their latest version. I also suggest making a backup of your website before running any of these updates in the unlikely event that something happens during the update process. That way, you will have something to restore from should any issues occur.
If the updates do not fix the problem, or there are no available updates to run, then there could be a conflicting plugin running on your website that is responsible for the editor issues. You can test if a plugin conflict is causing the problem by systematically deactivating any non-BoldGrid plugins that are installed on your website to see if the editor functionality returns.
I hope that these techniques help you get the editing features working as expected and please let us know if there is anything else that we can do to help!
Hi, sorry no luck with the systematic removal of updated plug-ins, Edit page still won’t open. What next?
Hi Stewart!
My next guess would be that the problem is somehow related to your browser, possibly a conflict with a browser extension. The Post and Page Builder uses a number of JavaScript processes to load the Visual editing interface and if you have an extension that is blocking those processes then that could be the source of the issue. I would also try editing your page content in a different browser as well to see if that produces different results.
Please keep us updated on your troubleshooting Stewart!
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