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I just installed w3-total-cache in this morning, and immediately after activating, I see a white page saying: There has been a critical error on this website. And even though I deactivated through FTP (by renaming it) still I can not open word press dashboard and of course our website is not working …
is this plugin a virus?
what is the solution here?Hello,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
I can confirm that W3 Total Cache is not a virus, and 1.5 million installs can confirm this also. I’ve checked your website and I can see it’s loading fine at the moment.
CI can also see that you are using some other optimization plugin, and the most likely problem can be the conflict with some other optimization plugin.
Can you please confirm if you’ve had any plugins installed before W3TC for the optimization?
Thanks!
- The topic ‘Error activating the plugin’ is closed to new replies.
