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Hello, for several months my google drive backups have been failing. The backup size increased at the same time (I don’t know why) but I purchased more storage space on Google thinking that would help but it did not.
I haven’t changed anything in my settings but I have done updates on my plugins and WordPress, of course.
(1) my settings are configured to upload automated backups to Google Drive, (2) I think I’m using “WP Cron” as my scheduler (although my wp-config.php file says wp-cron is disabled), and (3) my last automated backup to Google Drive was May 22, 2022.
Help!
Hi Danielle!
Thanks so much for reaching out and thank you for using Total Upkeep backups and migrations plugin for WordPress!
I’m sorry to hear you’re having trouble with your auto-backup to Google Drive.
We have a guide on troubleshooting this issue that you might find useful.
In summary, can you confirm that (1) in your Total Upkeep settings you do have “Google Drive” checked, and (2) you’re using “Cron” and not “WP Cron”?
When you can confirm the above, it will help us figure out our next troubleshooting steps.
I hope this helps to resolve your issue!
I have verified that I have Google Drive as a backup and that I’m using Cron as a scheduler.
Below is last message that I received on Sunday, August 14 at 2:30am from Total Upkeep (similar to emails that I’ve been getting every Sunday and Wednesday morning since May 22).
A backup archive has been created for XXXXI’ve removed the actual name of the my domain name but I can send you the emailXXXX.
Backup details:
Estimated Pause: 49.92 seconds
Duration: 4664.58 seconds
Total size: 11.28 GB
Archive file path: XXXXI’ve removed the actual name of the zip file but I can send you the emailXXXX
Archive file size: 10.39 GB
Compressor used: php_zip
Backup triggered by: CronFILE AND FOLDER SETTINGS
Included: WPCORE,/wp-content
Excluded: .git,node_modulesDATABASE SETTINGS
Tables Excluded: NoneThe following tasks were run after creating the backup:
Task: Upload backup file to Google Drive
* status: fail
* start: 2022.08.14 07:25:04 am
* end: 2022.08.14 07:25:11 amThanks Danielle,
It looks like your backup load is timing out most likely because the size of the backup (11.28GB) is huge. This issue could be related to the amount of server resources you have available through your web host.
It could also be Google Drive rejecting the backup because if does not have enough storage room allotted for it. I think Google give you 17GB of cloud space for free so if you’ve exceeded some or their limits you’d need to purchase additional disk space through Google.
I purchased additional Good cloud space so now 100 GB but it might be my web host resource allocation
Hi Danielle,
Definitely contact your web host about resource allocation if the problem persist. They should be able to help you increase you server limits or at least clear up enough space to allow your backup to complete.
If you still have trouble don’t hesitate to reach back out with your so that we can review your new backup logs and continue to troubleshoot this issue with you.
Hi,
my webhost has allocated me enough space. The main point of the problem is that my backups used to be less than 1GB and are now more than 11GB despite using the same restrictive file/folders parameters given in 2020. This was supposed to eliminate the backup of all the pictures. It doesn’t seem to be working anymore.
In addition, I’m now getting backups every day despite never changing the 2:00AM on Wednesdays and Sundays. I have been re-saving the time but it never seems to make a difference either.
Help!
Thank you Danielle,
Wow you’re right that’s a huge increase and 11GB is just a large backup regardless so it’s definitely something going on there. It would make sense that the file would be larger with a full backup but 10+ gigs is a bit excessive .
I’m guessing that some of the backups failed and if so the cleanup process didn’t run correctly so there is bloat that needs to be cleaned up within your file structure. We would probably need to run file list analysis to determine what particular file types are present and what can be removed so that the backups complete properly.
I see you we responded to your premium ticket on 09/06/2022 and asked for admin access so that we could log in to your site and try addressing the issue directly. If you could respond to that ticket or start a new premium ticket we will definitely take a look and at the very least give our best suggestions on how to go about resolving the backup failure.
We look forward to assisting you further with this!
Hello,
I re-added the Excluded the parameters from 2020 and re-saved the 2:00AM backup times for Wednesday and Sunday and it has started working again! The the backup started at the correct time yesterday morning, backup size is down from 11GB to 558MB, AND the backup was saved successfuly to Google Drive.
I guess it just needed time. You can close this ticket.
Thank you!
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