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I have a premium account with boldgrid for navigatorsway.com. My account has gotten corrupted on the BG side and things are simply not working correctly. I cannot log-in to the BG site, it asks for my email, I submit it. It then sends me a confirmation, I click it. The email sends me back to BG, it starts to authenticate, I get a check mark on the screen, then a message that says: We cannot log you in, check back later.
My account works on the InMotion side. The BG side is corrupted. The impact is I dont get access to the premium pieces of CRIO.
Please help, InMotion cannot do anything for me.
Hi Robert,
Thank you for reaching out and thanks for using Crio Pro WordPress theme!
I just want to be sure I’m understanding you; You are having issues access your BoldGrid Central account correct? You should be able to use the same information you use to login to your InMotion account if you have not changed it manually and you did not sign up using Google or another third party platform.
As far as your Crio premium services check the plugins section of your WordPress dashboard so that you can be sure the “Crio Premium” plugin is still activated and up to date. Once you regain access to your BoldGrid account you can find the “Crio Premium” plugin inside of the “Plugins” section there if you need to re-download it.
I hope this helps. Please reach back out if you need further assistance with this.
I did get this resolved over the weekend. Thank you.
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