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Hello – it’s super frustrating that it’s easier to submit a question through the general site selling form than from within my account. In wordpress, it says “Awesome! You have a Premium Connect Key saved on this site.” but I can’t find that key anywhere in wordpress or dreamhost and I’m trying to ask a question regarding how to toggle off dark mode, but since I don’t have the exact key, I can’t access support, and the ‘free forum’ says it’s only for free accounts and to not ask key-related questions, so I’m not sure what I’m even supposed to do? I don’t feel like it should be this hard to get support, especially if I supposedly have premium access.
I just need to know how to toggle off dark mode on Crio. And also I guess where to find that key so that I don’t have to waste time trying to figure out how to contact you guys in the future…
Hi Annie,
Thank so much for reaching out and thank you for using Crio Pro WordPress theme!
I’m so sorry to hear you’re having problems with your Crio theme, as well as located your Premium Access Key and Premium Support.
One way you can obtain your premium access key is through your BoldGrid Central account. You’d just need to login and navigate to the “Connect Keys” tab and copy your “Premium Connect Key” then paste it into your websites Crio configurations.
We have a guide on “How to find your “Connect Keys” that you may find useful.
Now for your issue of your site being in “Dark Mode”, that is not a native Crio feature so I’m assuming it may be coming from a different plugin or CSS setting. Is this issue only present on the backend (admin) section of your website?
We look forward to hearing from back from you on the last matter. Please let us know if there’s anything else that we can answer for you!
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