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Hello,
I wasn’t aware that my subscription was up. There was no notice and now the 5 sites I was working on are all now deleted. This is on top of not being able to use the service much the last 3+ months or so, as ever mobile browser I tried would say Connection Timed Out. I posted on the bug forum and received no reply. https://www.boldgrid.com/feedback/communities/10/topics/22415-issue-with-my-demo-sites-not-displaying-on-mobile
Up until the mobile issue, I was quite happy, but now after all my work is gone with no notice, I am not.Hi Eric,
Thanks for reaching out although I’m sorry to hear you’re having some Cloud WordPress and Billing issues on your account. Your issue with Cloud WordPress is likely due to your subscription expiring.
Are still able to access your BoldGrid Central Account?
If so, log in and click the “Support Center” (question mark) icon in the top right corner and scroll down and select BoldGrid Premium Support.
BoldGrid Premium Support is a private forum so we’ll be able to pull up and inspect your account information to see what’s going.
I hope this helps Eric!
- The topic ‘Having trouble with Cloud WordPress websites and Billing’ is closed to new replies.
