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Hey BG team! I finally got my old site (3bcunited.com) restored and migrated to my new domain (3bcmob.com)! This is a near miracle, since we had questions previously whether my lone boldgrid backup file from 2021 would be viable. Turns out it was!
I’m seeing all of my plugins and everything as I remember them, yet the overall site is showing an older version from about 2017 instead of 2021. This is weird because it literally has all of the plugins and themes that it should have as of 2021. There should be a ton of custom CSS and other uploaded business listings, images, etc as well that show in the backup file, but not on the live site.
Could you all please take a look and see what final tweaks I need to make to “put all the furniture back in the right place”?
To troubleshoot this issue, we’ll first want to review the restoration log files to ensure everything restored correctly. Please find and share a copy of the logs.
How to View Restoration Logs
To view restoration logs, follow these steps:
- Go to your WordPress Dashboard and navigate to Total Upkeep -> Tools -> Logs.
- Look for the log file related to the restoration process. The filename should look similar to archive-1601663963.log.
- Open the log file
For more details, please visit:
https://www.boldgrid.com/support/total-upkeep/restoring-wordpress-backup/I just realized that the log I sent you was only for MY backup of the site after it was restored. This is the only log that I see listed on the front or back end of the site, and I have a feeling that’s not what you need. I’m not sure if there was one that would’ve been created by Site Ground’s methods of resurrecting the site using the boldgrid backup file (the total upkeep plugin wasn’t even active when I logged into the site).
I’ve asked the Site Ground tech team if they can provide a log file that might have been created when they restored my site, and I’ll update you with what they say. However, worst case scenario and they say “we don’t have anything like that”…then what?
Thank you TW,
I went ahead and removed the backup log so we’re not revealing any personal information. Anytime you actually restore a Total Upkeep backup in WordPress Total Upkeep will create a new restore log. The fact that you don’t have a restoration log leads us to think that the backup you restored was not a Total Upkeep archive file but instead a server initiated backup created by SiteGround. That would explain why you don’t have a restoration file from Total Upkeep.
The Total Upkeep restoration process would have taken the backup file you sent in the thread and attempted to restore that. There is a chance that restoring that specific backup file will restore the site as you remember. If you’d like to try restoring that file I would first recommend taking a backup of your website as it is currently with Total Upkeep. Then restore the older backup file using the Total Upkeep restoration process.
You mentioned that:
This is the only log that I see listed on the front or back end of the site (backup log)You also mentioned that the SiteGround team restored the backup and that furthers my suspicion that your hosting company initiated your initial restoration using their own software as opposed to restoring the Total Upkeep backup. The good news is there is a backup that can potentially have the site elements that you were expecting. Please try restoring the Total Upkeep backup and let us know how that works out for you.
I really hope this helps.
Thanks Brandon. Your suspicions were defininitely on the right track. This is what I got from the Siteground team:
The backup was extracted and configured manually which is why no log is available as we did not use a plugin for the restoration. The process was done by extracting the archive, moving the website files, and configuring their paths.
Initially, they only restored an outdated version of the backup, since they only saw a database from 2018. However, I had another “database-only” backup I’d made using another plugin, and they were actually able to see it somewhere within the original boldgrid backup I gave them. They restored it, and my site was brought back to life! I’m currently just working on getting all theme and plugin elements updated and realigned to restore the full “look” of the site.
For this reason, I don’t believe the process you recommended above will be necessary, but please let me know if you think differently. Otherwise, I think I’m all set bro!
Hi TW,
Yes, this is actually very similar to what I was thinking. Your database restoration should be good to go since it had the original backup you were looking for on it. That could have been the lone backup that you saw in your dashboard after the initial restoration as well. But, if you’re satisfied with that version of the site I wouldn’t try restoring another backup. Just take a new backup of the site as is, for safe keeping and I think you’ll be good!
Let us know if you run into anything weird and we’ll definitely be right here to help!
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