Hi Claudia,
Thank you for your question. Our products such as, BoldGrid Post and Page Builder for WordPres, are WordPress products and we do not actually handle the web hosting side of your website.
Your web host is InMotion Hosting and the best thing to do is contact their technical support team and ask for instructions or transferring your domain away from InMotion Hosting.
I hope this helps. Please reach back out if you have any other questions.