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Posts
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Hi, I have a few simple questions regarding my website design as am new to bold grid. My questions are as follows: Videos: How to I create a thumbnail for a playlist video? How do I insert a link from a video on YouTube? Donation button from PayPal: How do I move the donation button to the center of the page? Email: Is there a way to bring up link at the bottom of my home page to email directly instead of sending to contact page? Your help is appreciated! Thank you, Valerie
Hi Valerie-
Thanks for reaching out! I checked out your page, and it looks like you’re using the Crio Theme and the Post and Page Builder for your website design. I’ll try to cover your questions one-by-one.
How do I create a thumbnail for a playlist video?
Most commonly, you’ll set the thumbnail with the video hosting service, such as YouTube or Vimeo. Since you’re using a self-hosted video file, your process will be a little different. Hover over your video, and click the Edit “pencil” icon:
Then, you’ll see the Select Poster Image option, which will let you choose an image from your media library or upload a new thumbnail for your video.
How do I insert a link from a video on YouTube?
To do this, click the Add Media button, and choose the option to Insert from URL, which you can simply paste your YouTube sharing link into.
How do I move the donation button to the center of the page?
It looks like you’re using the WordPress PayPal plugin, so I’m assuming you inserted your button with a shortcode. If that’s the case, all you’ll need to do is center the paragraph containing your shortcode in the editor with the center-justify button.
Is there a way to bring up link at the bottom of my home page to email directly instead of sending to contact page?
Yes, you can add a direct email link in place of your Contact Page by using a custom link. In place of the contact page URL, use something similar to the following:
mailto:myemail@fake-email.com
I hope this answers all your questions! Let us know if you have any trouble, we’re happy to help.
Hi,
I’ve tried to align the YouTube link video and PayPal button to the center of the page with the aligning button but it’s not working. I followed the instruction but when I update the video and PayPal button are still to the left side of the screen. What do I do?
Thanks,
Valerie
Hi Valerie-
I tried to replicate the behavior you’re seeing, and I found out that I was having the same issue as you are. So, I took a couple of minutes to record this video to show you how to fix it:
Hi,
Cool video tutorial btw. Gotta love technology!
When I go to find the orange, blue, yellow and black edit content sections for blocks, that doesn’t appear on my screen. It may be because I deleted the blocks but I don’t see them on any of my pages. I’ve tried to insert a block with the video from a little plus button at the bottom of the screen but it just goes to the bottom of the page or to the top when using arrows. My page editor seems to be different, using a 2019 MacBook and latest BoldGrid update. I wish I was more tech savvy to resolve this. I’m sure it’s something simple but causing so much frustration on this end. I have watched the online tutorials for BoldGrid and nothing is helping. Is there a tech support phone number or zoom option where I can have someone walk me through in real time for a few different scenarios to make fixing the problem easier?
Thanks,
Valerie
[redacted]
Hi Valerie-
In order to keep our prices as low as we can, we don’t have phone or live support. As a Web Hosting Hub customer, you have a premium account and you can use a premium support ticket so one of our team can take a closer look for you (just make sure to log in with the same email address you use on your Web Hosting Hub account).
That said, it sounds like you’re having a JavaScript conflict that’s preventing the Post and Page Builder from working correctly. If you can follow the steps in this video to check your browser’s error console while you’re editing a page, and then paste any errors you see there here in the thread, we’ll be able to spot the error and get you all fixed up.
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