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Please help – we are getting a caching issue that affects our password reset link, making it invalid. The plugin Paid Membership Pro says it is a caching issue as they cannot replicate the problem. When we deactivate their plugin the problem goes away, but comes right back on reactivation. They suggest that we exclude our wp-login.php page from being cached. How do we do that exactly?
Hello Ross,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
I’ve checked your website and in the password reset link: https://kwik-wall.com/wp-login.php?action=lostpassword&redirect_to=portal-landing-page
I’ve checked the sources and this page is not being cached since it contains a query
Page Caching using disk (Requested URI contains query)
Can you please disable W3 Total Cache and see if the issue persists, since you mentioned that if you deactivate Paid Membership Pro the issue goes away?
If the issue is not there when the W3 Total Cache is disabled, it means that the problem is not related to the W3TC. If the issue is gone, please disable the settings one by one in Performance>General settings, save all settings and purge the cache after each setting is disabled, and see which option may be causing the problem.
Also, in Performance>Page Cache, make sure that the option “Don’t cache pages for logged-in users” is enabled.Thanks!
Marko – thank you for your response. This issue is resolved now. Apparently there were two instances of tracking code – one in WP Mail SMTP and one in Sendlayer. Disabling this solved the issue.
Appreciate the response!
Hey Ross,
You are most welcome!
We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!
Thanks for the response and follow up. Much appreciated.
Thanks for the assistance with this issue. We appreciate the quick response and follow up.
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