Hello Mark,
Sorry for the issues with the bullets that you’re trying to add. The best way to make format adjustments when you have no control over the visual editing, is to use the text editor and use code. For example, with your bullets, use HTML inline code. If you can provide a URL for the issue we may be able to look at it in more depth.
If you have any further questions, please let us know.
Kindest regards,
Arnel C.