Hi Jared,
Thanks for reaching out and thanks for using Crio Pro WordPress theme!
Along with the premium access key, the premium version of Crio needs the “Crio Premium” plugin to be installed for full functionality. If you haven’t done so already visit your BoldGrid Central account and download the Crio Premium plugin from the plugins section and install and activate on your website. This should add the premium Crio controls to your site.
I hope this helps. Please reach back out if you need further assistance.