- AuthorPosts
- July 18, 2018 at 3:40 pm #22298Anonymous UserMember
e.g. youremail@gmail.com *
My password is coming up invalid,
When I try to reset my password I get this message “You must provide a valid email”
Please
Help me get into my accountPls see a copy of my receipt below
Please save this receipt for your records.
BoldGrid
6100 Center Drive
Suite 1190
Los Angeles, CA 90045Order Number: BG-603E67A3
Date: June 22, 2018
Total Charge: $60.00Quantity
Item
Renewal Date
Total1
Premium Connect Key
June 22, 2019
60.00Total Charge: $60.00
Billed to: xx-1005August 27, 2020 at 3:04 pm #26186James MillerGuestI cant log in to edit my information on my page.
The email is not working and I need to change my PW.
August 27, 2020 at 3:07 pm #26199Joseph WKeymasterHi James, I am sorry to hear that the password reset email is not working and our team will do everything we can to help!
If you are not receiving the default password reset email in your inbox then I recommend try some of the techniques outlines in this guide from our support center that demonstrates a few alternative ways of resetting your password information.
I hope that helps you restore access to your website and please let us know if you have any other questions for us!
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