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I’m using uptempo styleplate to redo vegaschairmassage.com
I’m in the staging process. The template shows a black box with text and a button, and that shows up when I select “view page” from the pages in dashboard. But everything else is there except that box, which I want to edit.
Second, my buttons don’t lead to the correct pages, even though I have edited the buttons (contact us, etc.) to lead to other pages. I know the pages exist, because I can reach them via the menus. How do I fix this?
And, once again, as in the past, I cannot edit my seo settings, because the boxes are ghosted out when I try to type in them. I have contacted you about this previously.
Hello Susan,
Thanks for submitting a question about buttons not linking correctly and issues with the staging environment. Some of the issues with buttons not connecting could be related to differences between the staging and live environment. The staging environment is mostly for design and aesthetics, and the site would function differently when it goes live. Do those links work on the active site?
Also, there could be page caching issues you are running into. Either way, it would be difficult to know with certainty without having some steps we could follow to replicate the issue.
What do you mean specifically by “everything else is there except that box”? Do you mean when you’re editing the page, the box disappears? If you can clear up the issue a little bit or perhaps provide specific steps you took to get to the problem we might be able to find a solution.
Best,
Christopher M.
The links are typically defined and not just for “aesthetics” as Chris had mentioned earlier. If you are creating a link on a page, or if there is one there, you would either have to edit the link to go to a designated destination, or simply a placeholder for you to change. You can always hover over a link and then right-click it or examine it with the browser’s inspector option in order to determine where it goes. Apologies for any confusion. If you require further assistance, please let us know.
Am I supposed to just put the site up live to see if it really works, then switch back to the old site if it doesn’t work?
I am staging the “Uptempo” template.
There is a black box on top, headed “What we offer” that just doesn’t appear in the editing process. I’m at a loss to edit this particular box.
Hi, Susan, thanks for your reply. Unfortunately, I was not able to replicate the issues you’re seeing. Since we are not able to test the issue in your environment, we would need more data as I requested before to learn more about the issue.
Or, you could consider contacting your host for help. If your host is an official BoldGrid partner, they may be able to replicate the issue live with you and provide a more accurate solution.
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