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I have installed PRO and I’m not happy with the speed yet. I first tried using Amazon CloudFront CDN, and since it didn’t seem to help much I paid for StackPath CDN. Still not that good.
I paid for support earlier today via the W3 plugin’s payment page. No one has contacted me yet. Now what ? Does someone do a screen share with me to see why my website is still slow? Look at my settings? Help?
Hi Mark-
Our premium support team is globally distributed, so you’ll hear from them as soon as they get back into the office.
Generally speaking, a total timeframe of 24-48 hours is expected before we’ve got you all set. Here’s what you can expect:
- We’ll reach out and ask you to set up a login on your site so we can check out your settings.
- We’ll make any tweaks needed to make sure that your Theme, Plugins, CDN, and Server configuration are all working at optimal speed.
- We’ll provide you with a detailed explanation of all the steps we took to optimize your site, and suggestions for any further steps you should take.
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