I was charged for Crio Super Theme but I am a InMotion Hosting Customer

Posted on September 16, 2022 by

Tagged: Account, BoldGrid Central

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September 16, 2022 at 10:01 am #57879
Paula Kouletsis
Guest
Hi Bold Grid,
I noticed I was charged $39 for Super Bold Grid. I don’t think I use this for my themes? Can you please refund the charge to my card? Why do I need this?
My understanding was the Inmotion Hosting customer receive Bold Grid at no extra charge.
Please let me know
Thank you
Paula
September 16, 2022 at 10:22 am #57999
Brandon C
Keymaster
Hi Paula,
Thank you for reaching out and thank you for hosting with our premium partner InMotion Hosting. If you are an InMotion customer you should have everything you need to setup Crio Pro WordPress theme! and our BoldGrid products directly through your web hosting dashboard.
If you purchased Crio by mistake you can visit the BoldGrid Premium Support section in your BoldGrid Central dashboard and reach out to our Premium Support Channel so they can take your information the private forum and process your refund.
You can access your BoldGrid Central account using the same email address and password combo that you would use to log in to your InMotion Hosting account.
I hope this helps. Please don’t hesitate to reach back out if you have any other questions for us.
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