Hi Jennifer,
Thanks so much for reaching out with your BoldGrid Cloud WordPress questions!
If you already have an account with us you shouldn’t need to create a new one in order to upgrade. The option is available through your BoldGrid Central account.
I tried looking up your account info with the URL and Email address you provided in the thread unsuccessfully. Would you perhaps have a different email or website address that you could provide us with to look up your account?
We look forward to hearing from you and assisting you further with this!