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Is there someone available to walk through my Bold Grid / WordPress / Post and Page Builder. I have many many errors and problems going on and it is limiting my ability and functions to run and edit my website. I do not know how to explain what is going on. Someone help please.
Hi Nick,
Thanks for reaching out and thank you for using Crio Pro WordPress theme and our other BoldGrid products.
Unfortunately, here at BoldGrid we do not offer phone support. As a Software provider, limiting support to emails and our community forums not only allows us to keep the cost of our products lower, but it also allows us to provide more effective and efficient support. We communicate visually with screenshots and website links to assist with issues. This also allows us to keep detailed records of your issues in one centralized location, ensuring nothing gets lost in translation if we need to escalate your issue to another team member.
You can use a platform like IMGbb to organize and share your screenshots with us and we also offer Premium Support free of charge because you’re a DreamHost Customer. With Premium Support you can grant us access to your site giving us the ability to log in and address some of your concerns directly.
I hope this helps. Please don’t hesitate to reach back out if you have any technical questions that we can answer for you here in the forum.
Hi Brandon, thank you for the reply. I’m not sure where to begin because there is so much going on. The BoldGrid editor is running extremely slow, drastically lagging when making edits and updating, skips around within the editor which makes it hard to keep track or continue editing, freezes, and just to make one edit such as add a new line or add words or sentences and etc, it takes at least 1-2 minutes to make the edit. How can you help?
Is there any more information here?
Thanks Nick,
My apologies, we were experiencing a server issue earlier today that delayed our response. I ran your URL thorugh GTmetrix and your website performance results were actually pretty impressive. The page editor and customizer are more so directly tied to the speed of your browser. You could try using a different browser type for your edits or using a higher speed ISP connection.
I typically use Google Chrome when I make edits to my websites. You should also try clearing all cache associated with your website (including browser cache, and any server side cache).
I hope this helps Nick! We look forward to assisting with any other questions or concerns you may have.
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