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My account renews in August but the card on file had not been updated to our new credit card account. It removed my premium upgrade.
I updated the card info but there was no option to renew using that card and I didn’t know if boldgrid would try and rerun the charge.I attempted to upgrade and pay for premium and it wouldn’t accept any forms of payment and it is not a bank issue.
I need immediate help please bc I cannot work on my site and it isn’t running correctly now.
Thanks
Hi Melaney,
This is a matter that will need to be addressed by our billing team in the BoldGrid premium channel. You can normally access BoldGrid Premium support directly from your BoldGrid Central account dashboard. But due to your circumstance you may have to reach out via email support@boldgrid.com. If you need help accessing BoldGrid Central you can follow the link here.
I really hope this helps Melaney!
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