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Hi folks, it looks like our license key stopped working recently, though it does not expire until March 2023. Where do we find our key, and where do we enter it in the plugin? There appears to be a key value in the config file under plugin.license_key but not sure if that’s it, or if there is a way to verify it is working. Thank you for your help!
Hello Jeff,
Thank you for reaching out and I am happy to assist you with this.
The license key was sent to the email address used to subscribe to W3 Total Cache Pro. Since this is a public forum, I can not share the email or the actual license key with you here.
I can see that License checked last at 2022-09-15 15:57:16
Please drop us a note directly via the W3TC support channel, or via the website contact form, so I can assist you further with this.Thanks
Thank you, we have this fixed now.
For future reference, where is the W3TC support channel support channel? I was unable to find on your site, and signed up for an account there but it does not have a record of my purchase.
Also for others who may come across this forum post, the issue was a syntax error in the master.php file that was edited manually (missing comma).
Hello Jeff,
Thank you for your feedback and I am happy that the issue is resolved.
You can access the W3TC support change within the plugin in Performance>Support, or via the website contact form.
For any additional questions regarding your W3 Total Cache Pro subscription, please send us a direct message.Thanks!
Right, I was looking for the support link in the plugin but since my license wasn’t working, the option wasn’t available in the plugin. 🙂
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