Login account is locked

Posted on January 26, 2021 by

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January 26, 2021 at 5:25 pm #33269

Betty Ross
Guest

Hello,
I have a [redacted] .com website and had Web Hub Hosting register another domain name for me [redacted] .com and link both addresses together. They also did something for me in Bold Grid for this set up. I went to sign in to Bold Grid and my account is locked. It does not say when it will be unlocked. Can you please help me unlock my account so that I may work on my website??

Betty Ross

January 26, 2021 at 5:31 pm #33273

Jesse Owens
Keymaster

Hi Betty-

Thanks for reaching out! I’m sorry to hear you can’t log in to work on your site, we’ll do everything we can to help.

While BoldGrid makes the software that runs your website, we don’t have any control over your account or your site. We do have a detailed guide on 5 different ways to get access to your site.

Since Web Hosting Hub is one of our Premium WordPress Hosting providers, they can also assist you with getting access back to your site 24/7 via Phone Chat or Email.
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