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Posts
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Hello,
I am helping my father with his website that was created using the BoldGrid website builder. The person that created his website set him up with a user name and password format that are no longer valid. We would like to reactivate his website but we are unable to access the BoldGrid system due to the outdated login information. Is someone able to help us with this? I am working on his behalf and am happy to gain any necessary approvals from him.
Thank you,
CeceliaHi Cecelia,
Thanks for reaching out. While BoldGrid makes the software that you use to build your website, we don’t have any access to your website to be able to tell your password or email address used.
We do have a detailed guide on 5 different ways you can reset your password, including several that you can use without knowing the email address.
It looks like you’re using one of our Premium WordPress hosting partners, InMotion Hosting. Their support team can offer you assistance logging back into WordPress, and they can also tell you about your site’s IP address as well. Right now your site is resolving to 23.235.212.89. You can find InMotion’s support options here.
I hope this helps!
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