Move the license to another site

Hello,

I have sent three support ticket long time ago (several weeks), using the “PRO” feature in the plugins, and none of them was even responsed. This isn’t the kind of support I expect from a pay plugin and to be honest, I am seriously thinking about to move to another plugin with people behind.

My problem is simple, I want to move my license from a site to another because I have activated by error the license on our PRE environment tryint to test the features first. Now I can’t use the key on our PRO environment because it says that is in use, to remove the license from the PRE environment has not worked and when I try to add it as “DEVELOP PRO” it’s just activated as production again. Looks like on our develop enviroment that method has worked, but I have not activated the “PRO” feature before so it is not in the same status.

One of the tiket was precissely how to use the PRO features on our development environments without have to pay for every single environment. Finally I found the way to do it but was late and the license is active on our PRE environment, and that is why we want to move it

Best regards.