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I logged into my blog today and my total upkeep says it is the free version. I have a subscription with premium 2 years now. I reenter the key and it says thank you for adding your key then the page refreshes back to free. And what really rips is if I try to use premium support even though I have a valid premium connect key (Invoice #10150Billed On December 20, 2023) I cannot get it.
Hi Thomas,
I’m sorry to hear this happened to you and that you’re unable to access the premium support forum form your BoldGrid Central accout to correct it. Please reach out to our billing directly via email and we can coordinate researching your account to see exactly what’s going on from there. Our support address is support@boldgrid.com.
I really hope this helps and we do apologize for your inconvenience.
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