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Hello. I have a specific picture header hidden from desktop, only to be viewed on mobile. On the page editor, it looks good when I see it on the mobile view. But on my phone, it doesn’t look like it at all. Please help!
Thanks
JaneveHi Janeve,
Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
If you haven’t done so already, the first thing I would suggest is clearing any cache associated with your website. Often times, elements get cached in to websites to boost overall performance and what happens is, when we make changes they conflict with these cached elements.
Be sure to clear all cache including server side cache, browser cache, and also purge any cache related plugins you may have running on your site.
I hope this helps.
Hi there. I cleared the caches but the banner still does not show up correctly. Any other things I can try?
Hi Janeve,
Which page and image specifically are you having an issue with? Please let me know where to look, thanks!
Nicole
Hi Nicole, it’s the home page. If you look on desktop vs mobile, you can see the difference. I do have a different picture for the mobile view but it doesn’t show up correctly.
Hello, I see now it uses an image called Screen-Shot-2021-12-18-at-11.21.15-AM.png on mobile and 506A9535.jpg on desktop. When I inspect the code I see the mobile version is using the correct background image.
The mobile background image is 3,000px wide but a mobile device is only about 400px wide, so only part of the image shows. You may want to try placing the image in the page content instead of as the background image for mobile.
Thanks,
Nicole
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