Hi Tim,

Sorry to hear your site has gone down due to a plugin error! Here’s how you can troubleshoot and resolve the issue:

Step 1: Access Your Site via File Manager or FTP

• Log in to your hosting control panel and use the File Manager, or connect to your site via FTP using a tool like FileZilla.

Step 2: Disable the Problematic Plugin

1. Navigate to the wp-content/plugins directory.
2. Locate the folder of the plugin causing the error.
3. Rename the plugin folder (e.g., plugin-name to plugin-name-disabled).
   • This will effectively deactivate the plugin.

Step 3: Check if Your Site Loads

• Once the plugin is disabled, refresh your site. If the issue was caused by the plugin, your site should load again.

Step 4: Identify the Error

• Enable debugging to get more details on the error:
  1. Edit your wp-config.php file.
  2. Add the following lines:
     define(‘WP_DEBUG’, true);
     define(‘WP_DEBUG_LOG’, true);
  3. Reload your site and check the debug log at wp-content/debug.log for details about the error.

Step 5: Update or Replace the Plugin

• If an update is available for the plugin, download and install it.
• If the plugin is incompatible with your current setup, consider finding an alternative plugin or contacting the plugin developer for support.

Step 6: Re-enable the Plugin

• Once the issue is resolved, you can rename the plugin folder back to its original name to re-enable it.

If you need further assistance, please share:

• The name of the plugin causing the issue.
• Any error messages you’ve encountered.

We’re happy to help get your site back up and running!