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Posts
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Hello I would like to get access to the files of my website because the host Inmotion deleted my website. They said there is no backup files! ??
I tried to log into WordPress using the Boldgrid ID (jess@latinamericana.co) it says ‘this email ID does not exist’.
I understand I also use boldgrid for the website.
Please advise next step to retrieve my websiteHi Jessica,
Thanks for reaching out, I’m sorry to hear that your websites files were deleted by your web host. We do not actually host website files on our end. Our products like Crio Pro WordPress theme and BoldGrid Post and Page Builder are WordPress products and not actual websites themselves.
If you do not have a backup of your website stored in the cloud or on your local machine I’m afraid your files may be lost. Try contacting InMotion and asking if they possibly kept a fail-safe backup, fail-safes are created for the cases of an emergency such as this.
I hope this helps.
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