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Hello, I have suffered an attack and had to format my server. The problem is that I can’t restore the database from my backups. I do it via FTP but when I click on the tab to view it, I get an unknown error. Can you help me? Sincerely, Toine.
Hi Toine,
Thank you for reaching out, although I’m sorry to hear you were the victim of an online attack. If I’m clear you have already created a Total Upkeep backup that you are having issues restoring your Total Upkeep backup using FTP?
Are you able to log into the website at all? If so, you can try restoring your backup using the Magic Link method. Also if you do have access to the admin area, it would be a great help if we could view the sites restoration logs. These can be found in the Total Upkeep dashboard. Go to Total Upkeep > Tools > Logs. Find the log file for the backup file in question and click on it. The filename should look similar to
restore-1601663963.log.Please let us know if you have trouble accessing your logs or if you’re unable to access the WordPress dashboard altogether.
Thanks Toine, we look forward to assisting you further with this!
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