Viewing 4 posts - 1 through 4 (of 4 total)
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  • #39189
    Carlos
    Guest

    Hi, I just bought your W3 Total Cache Pro plugin
    I have a problem and a question

    The question is: I would like to know if you have an optimization service for all the features of your plugin? And if so, where can I buy it and what is the price?

    The problem: With your plugin active, I see several of my pages that do not show a header photo and one below is not shown, in other pages with the same structure if they are.
    I don’t know why this happens? if I deactivate the plugin if it shows
    Attached a photo on the left side the photos are shown with the plugin deactivated, on the right side of the photo the photos with W3 activated are not shown.
    https://www.radiomarcabarcelona.com/goodnews-design/photos.png
    I also leave a link to one of the pages where the photos are not shown http://www.radiomarcabarcelona.com/a-diario/
    and I leave you another link where the photos are still shown with the active plugin https://www.radiomarcabarcelona.com/formula-marca/
    . I hope your help, thank you.

    #39217
    Marko Vasiljevic
    Keymaster

    Hello Carlos,

    Thank you for reaching out.
    First of all, this is a public forum so please do not share private information such as your license key.
    Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?

    Thanks!

    #39234
    CARLOS
    Guest

    Hello Marko, sorry I did not know that I was in a public forum, I thought it was private. I’ll take it into account.
    I have already fixed the problem. Not W3’s fault, the problem was with another plugin. Also thanks for the help.
    Let me ask again about whether there is a possibility to have assistance from the W3pro plugin for the correct optimization of all the functions of your plugin. And if so, where can I request it and what would be the price, if there is this option?
    THANK YOU

    #39264
    Marko Vasiljevic
    Keymaster

    Hello Carlos,

    Thank you for the information and I am glad the issue is resolved.
    You can check our Pro support offer and pricing via the plugin in Performance>Support.
    Thanks!

Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘No photos are displayed with w3 enabled’ is closed to new replies.