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Hi, I just bought your W3 Total Cache Pro plugin
I have a problem and a questionThe question is: I would like to know if you have an optimization service for all the features of your plugin? And if so, where can I buy it and what is the price?
The problem: With your plugin active, I see several of my pages that do not show a header photo and one below is not shown, in other pages with the same structure if they are.
I don’t know why this happens? if I deactivate the plugin if it shows
Attached a photo on the left side the photos are shown with the plugin deactivated, on the right side of the photo the photos with W3 activated are not shown.
https://www.radiomarcabarcelona.com/goodnews-design/photos.png
I also leave a link to one of the pages where the photos are not shown http://www.radiomarcabarcelona.com/a-diario/
and I leave you another link where the photos are still shown with the active plugin https://www.radiomarcabarcelona.com/formula-marca/
. I hope your help, thank you.Hello Carlos,
Thank you for reaching out.
First of all, this is a public forum so please do not share private information such as your license key.
Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?Thanks!
Hello Marko, sorry I did not know that I was in a public forum, I thought it was private. I’ll take it into account.
I have already fixed the problem. Not W3’s fault, the problem was with another plugin. Also thanks for the help.
Let me ask again about whether there is a possibility to have assistance from the W3pro plugin for the correct optimization of all the functions of your plugin. And if so, where can I request it and what would be the price, if there is this option?
THANK YOU
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